Effective Date: [11/12/2024]
SKILLS RPL is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in other ways. By accessing our website and services, you consent to the practices described in this policy.
1. Introduction
We understand the importance of your privacy and are committed to safeguarding the personal information that we collect. This Privacy Policy outlines our practices concerning personal data, ensuring that we comply with applicable data protection laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant privacy regulations.
2. What Personal Information We Collect
We collect the following types of personal information when you interact with our services or website:
- Identification Information: Name, date of birth, gender, and other identifying information.
- Contact Information: Email address, phone number, postal address, and other contact details.
- Work Experience and Education: Details of your professional background, qualifications, certifications, and other related information that are necessary for our Recognition of Prior Learning (RPL) assessment process.
- Employment Information: Employment history, job title, role description, work references, payslips, tax statements, or other proof of employment.
- Payment Information: Credit card details, bank account information, and billing address if you engage in services that require payment.
- Technical Information: Data about your device and usage, such as IP address, browser type, operating system, device type, and interactions with our website, collected via cookies and analytics tools.
- Other Information: Any other information you voluntarily provide through communications, surveys, feedback forms, or support requests.
3. How We Collect Your Information
We collect personal information in several ways:
- Directly from You: When you fill out forms on our website, submit documents for RPL applications, contact us through email, or engage with our services.
- Automatically through Technology: Through the use of cookies, web analytics tools, and tracking pixels, we collect technical information regarding how you interact with our website.
- From Third Parties: We may receive personal information from third-party sources such as professional associations, training providers, or referees as part of your RPL application process.
4. Why We Collect Your Personal Information
We collect personal information for several purposes, including but not limited to:
- Providing RPL Services: To assess your eligibility for RPL and assist you in obtaining qualifications through our partner RTOs.
- Communication: To communicate with you regarding the status of your application, respond to your inquiries, and send updates or other information relevant to our services.
- Customer Support: To provide assistance, resolve issues, and ensure that your experience with our services is seamless.
- Compliance with Legal Obligations: To comply with legal and regulatory requirements, such as tax reporting and educational accreditation standards.
- Marketing and Promotions: To inform you about new services, promotional offers, or updates on RPL-related information. You can opt out of such communications at any time.
- Security and Fraud Prevention: To prevent fraud, ensure the security of our website and services, and protect against unauthorized access.
5. How We Use Your Information
We may use the information we collect for the following purposes:
- Processing RPL Applications: To assess your qualifications, experience, and documentation for RPL, and to assist you in obtaining qualifications through our trusted RTO partners.
- Improving Our Services: To better understand your needs and enhance the functionality and content of our website and services.
- Marketing: To send you information about our services, upcoming courses, industry news, and special offers, in accordance with your preferences.
- Customer Engagement: To engage with you via email, phone, or other communication channels in response to your inquiries, feedback, or service requests.
- Security: To monitor and ensure the security of your personal information and our systems.
6. Sharing Your Personal Information
We may disclose your personal information in the following circumstances:
- With Trusted Third Parties: We may share your information with our trusted RTO partners and assessors who are involved in your RPL application process. They will use this information solely for the purpose of evaluating your RPL eligibility and qualifications.
- Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as website hosting, payment processing, or customer support. These providers are required to protect your personal information in accordance with this policy.
- Legal Compliance: We may disclose your personal information as required by law or regulation, or to protect the rights, property, and safety of SKILLS RPL, our users, or others.
- With Your Consent: We may share your personal information with third parties if you have explicitly consented to it.
7. Data Security
We take reasonable precautions to protect your personal information from loss, theft, misuse, or unauthorized access. These measures include:
- Secure transmission protocols such as HTTPS encryption.
- Regular software updates and security patches.
- Strict access control policies for internal staff.
- Use of reputable third-party service providers who comply with security standards.
However, please note that no data transmission over the internet is completely secure. While we take steps to protect your information, we cannot guarantee the absolute security of data transmitted to or from our website.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and collect information about how you use it. Cookies are small files that are stored on your device. They allow us to:
- Improve website functionality and navigation.
- Analyze website usage to improve content and user experience.
- Personalize content and advertisements based on your preferences.
You can manage your cookie preferences through your browser settings. If you disable cookies, some parts of our website may not function correctly.
9. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
10. Your Rights and Choices
Under data protection laws, you have certain rights regarding your personal information. These include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If any of your personal information is incorrect or incomplete, you can request that we update it.
- Deletion: You may request the deletion of your personal information in certain circumstances, subject to legal and contractual obligations.
- Objection to Processing: You can object to the processing of your personal information for marketing or other purposes.
- Data Portability: In certain cases, you can request that we transfer your personal information to another organization.
To exercise these rights, please contact us at [Insert Contact Information].
11. International Data Transfers
As part of our services, we may transfer your personal information to countries outside of Australia, where our RTO partners or service providers are located. We ensure that any such transfers comply with applicable data protection laws and take measures to safeguard your privacy.
12. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other factors. When we update the policy, we will post the revised version on our website and update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
